You've spent considerable time and money buying a new Stearns & Foster mattress – so you we know you'll want to protect your investment. Although our warranty is quite comprehensive, there are a number of simple requirements you should follow from the very first day of delivery. Here is a summary of Do's & Don'ts that will protect you mattress & warranty. See our online warranty card for complete details.

Do : Buy a proper mattress protector to prevent accidental staining.

Do : Buy an approved bed frame that supports the center of the boxspring.

Do : Keep your original bill of sale, warranty card & law tags.

Do : Rotate and vacuum your mattress every three months.

Don't : Allow anyone to jump up & down on the mattress.

Don't : Use an inappropriate bed frame which does not have center support.

Don't : Attempt to move the mattress by yourself.

Don't : Place a board between the mattress & the boxspring.

Don't : Place your mattress near an open flame or smoke in bed.

Don't : Allow your mattress to get wet, including natural perspiration.

Don't : Use dry cleaning fluid of any type to clean spills.

Use a mattress pad

While a mattress protector is not a mandatory requirement of our warranty policy, stains causing an unsanitary condition will void the warranty regardless of the manufacturing defect. Accidents happen – that is part of life – which is why we highly recommend that you purchase a good quality mattress protector and use it. It will protect against fluid & blood stains which will cause the premature breakdown of our StayTrue comfort layers.

Additionally, the average person perspires 1/2 a pint of fluid each night. A water resistant mattress pad will ensure that the sweat does not cause the premature breakdown of the comfort layers.

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Ensure there is proper bed frame support

If you want to ensure the long-term durability of the sleep set, you must use an appropriate frame. We highly recommend buying the most expensive bed frame you can afford. It must have center support and correctly support all parts of the boxspring. Improper support causes irreparable damage, noise and even can cause discomfort to the sleeper. Having an improper bed frame will void your warranty.

Shown below are examples of proper bed frames for bedding.

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Understanding body impressions versus sagging

Body indentations are a normal occurrence to your new mattress and indicate that the upholstery layers are conforming to your body's individual contours.

Think of a new pair of shoes – it takes some time to have them become more comfortable. Mattresses are the same – it takes a little time for the comfort materials to break-in and become more comfortable. Body impressions are an indication that the mattress is conforming to your body. Rotate your mattress every 3 months as described in the warranty card.

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Give your new mattress time to breathe

Do give your new sleep set time to “air” upon removal from its plastic packaging. Ensure you recycle the mattresses plastic packaging promptly as this can be a hazard to small children. New mattresses may have a “new bed smell” that may take a little time to dissipate.

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Do not let the kids jump up and down on the mattress

We've been manufacturing and delivering mattresses since 1881 and since then people have always wanted to jump up and down on their mattresses. Unfortunately, mattresses are not trampolines. By jumping up and down on a mattress you will cause irreparable damage to the mattress innerspring, comfort layers and boxspring. Even a 30kg child can cause internal damage to a sleep system that you may not see, but that your body will feel through the night. Internal damage caused by abuse is not covered by the warranty.

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Who do I contact with a warranty concern?

Please contact the retail store where you made your purchase.

We work closely with all our retailer's customer service representatives & together we will help resolve any manufacturing warranty claims you may have. In the event that the retailer you purchased the mattress is no longer in business, you can contact us directly.

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